Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the Eldris Voice website (voice.eldris.ai) and the AI receptionist services described on it (the "Services"), each provided by EldrisAi OÜ ("Eldris", "we", "us", "our"). By purchasing a Service, instructing us to begin work, or otherwise using this website, you ("you", "your", "Client") agree to be bound by these Terms. If you do not agree, do not use the Services or this website.

2. Description of Services

Eldris Voice provides a domain-trained AI voice receptionist for UK businesses. The Service answers inbound calls, converses in the language or languages included in your plan, quotes prices where configured to do so, qualifies and books leads, and routes calls, transcripts, and lead data to the destinations agreed during onboarding — for example email, Slack, or a supported CRM. Exact features, languages, integrations, and call-minute allowances depend on the tier you purchase, as set out on our pricing page and in your order confirmation. We may update, improve, or change the underlying technology and features of the Service over time, provided the agreed scope of your plan continues to be delivered.

3. Eligibility

The Services are intended for UK businesses acting in the course of trade and are not directed at consumers or the general public. You must have the authority to bind the business you represent when you purchase a Service. Eldris Voice does not currently offer self-service account sign-up; access is provisioned by us following purchase, and is limited to the business and use case agreed with you during onboarding.

4. Fees

Fees for the Services consist of a one-time setup fee and a recurring monthly subscription fee, both determined by the tier you select (see Section 5). Fees are quoted in pounds sterling (GBP) unless otherwise agreed in writing. Any usage above the call-minute allowance included in your tier is billed at the overage rate published on our pricing page or agreed in your order confirmation. We reserve the right to change our published fees for future orders; changes will not affect an active subscription until your next renewal, and we will give you reasonable notice beforehand.

5. Payments and Pricing

Eldris Voice is offered on three core tiers — Starter, Growth, and Scale — each combining a one-time setup fee with a recurring monthly subscription fee, as described on our pricing page. Larger or regulated organisations may agree bespoke Enterprise pricing directly with us. The setup fee is billed once, at the start of your engagement, and covers discovery, domain training, scenario testing, and cutover to live calls. The monthly fee is billed on the cadence agreed at purchase, beginning on go-live, and continues until the subscription is terminated in accordance with Section 6. Payment is due using the method agreed with you at the time of purchase — for example card payment or invoice. Late or failed payment may result in suspension of the Service until the account is brought current.

6. Term and Termination

6.1 Subscription Term

Your subscription begins on the date set out in your order confirmation (typically go-live) and continues on a rolling monthly basis unless a different initial term was agreed in writing.

6.2 Termination by You

You may cancel your subscription at any time by notifying us in writing (email is sufficient). Cancellation takes effect at the end of your current billing period; you will retain access to the Service until that date, and no further monthly fees will be charged thereafter. Cancelling does not entitle you to a refund of fees already paid — see Section 6.3.

6.3 Refunds

All fees are payable in full at the time of purchase. Once payment has been made, the service is contractually finalised, and no refund is issued for cancellation, change of mind, or any other reason on your part. The sole exception is our own failure to deliver: if Eldris does not deliver the agreed scope of a purchased service, you are entitled to a full refund of the fee paid for that service on request. Outside of that circumstance, all fees — including setup and subscription fees — are non-refundable.

7. Service Availability

We work to keep the Service available and performing reliably at all times, using reasonable commercial efforts to monitor, maintain, and support the underlying voice and AI infrastructure. As with any service that depends on third-party telephony, connectivity, and AI infrastructure, we cannot guarantee uninterrupted availability, and the Service may occasionally be unavailable for maintenance, upgrades, or reasons outside our reasonable control. Enterprise customers with a bespoke agreement may have specific uptime or support commitments set out in that agreement; no such commitment applies to the Starter, Growth, or Scale tiers unless confirmed with you in writing.

8. Limitation of Liability

To the maximum extent permitted by law, Eldris's total liability to you arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence), or otherwise, is limited to the total fees paid by you for the Service giving rise to the claim in the twelve (12) months preceding the event. Eldris is not liable for any indirect, incidental, special, or consequential loss, including loss of profits, revenue, business, or goodwill, even where we have been advised of the possibility of such loss. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

9. Intellectual Property

All intellectual property in the Eldris Voice platform — including the underlying software, voice models, prompts, training methodology, website content, and branding — is owned by Eldris or its licensors. Purchasing a Service grants you a limited, non-exclusive, non-transferable licence to use the Service for your own business purposes during your subscription term. You retain ownership of any business information, call scripts, or content you provide to us for the purpose of domain training your AI receptionist, and you grant us a licence to use that information solely to configure, operate, and improve the Service for you.

10. Confidentiality and Data Handling

Calls handled by your AI receptionist, and the transcripts, recordings, and lead data generated from them, may be processed by third-party voice, telephony, and AI infrastructure providers acting on our behalf, solely to deliver the Service to you. We treat information shared with us in connection with your account as confidential, and use it only to provide, support, and improve the Service. We do not sell your business or caller data. Further detail on how personal data is collected and processed is set out in our Privacy Policy.

11. Governing Law

These Terms, and any dispute arising out of or in connection with them, are governed by the laws of Estonia, without regard to conflict of law principles. Any dispute is subject to the exclusive jurisdiction of the courts of Estonia, save where mandatory local or consumer-protection law requires otherwise.

12. Changes to These Terms

We may update these Terms from time to time — for example, to reflect changes to the Service or applicable law. Where changes are material, we will give existing subscribers reasonable notice before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. The "Last updated" date at the top of this page shows when these Terms were last revised.

13. Contact Us

Questions about these Terms, or about your Service, can be sent to legal@eldris.ai.